Q1 what are your prices?
A:Our prices are subject to change depending on supply and other market factors. We will send you an updated price list right after your company contacts us.
Q2 What's your terms of packing?
A:Generally, we will pack the goods on sturdy fumigated wooden pallets for bulk shipments. We can pack the goods in your branded boxes if you he a legally registered patent after getting your official authorization letter.
Q3 Can you supply the relevant documentation?
A:Yes, we can provide most documentation including Certificates of Analysis/Certificate of Conformance, Insurance, Certificate of Origin, and other required documents.
Q4 What is the erage lead time?
A:For samples, the lead time is about 7 days.
For mass production, the lead time is 20-30 days after receiving the deposit payment.
Q5 what kinds of payment methods do you accept?
A:You can make the payment to our bank account, Western Union or PayPal.30% deposit in advance,70% balance against the copy of B/L.
Q6 What is the product warranty?
A:1 year. Specific products can be 2.
Q7 What services would you offer if l buy from you?
A:Our trained Professional service team offers high-quality in-time service in a very friendly way. For a good customer experience,the content of pre-sales includes recommendations based on the right products in physical condition. All you he to do is toinform us of your needs.
Q8 What should I do if I got a problem with the product I he purchased?
A:Don't worry about that. We will talk with you about the problem the first time, and then decide whether we help you fix it or deliver you a new product.
Q9: Howcan I choose the right product for my project?
A:Once receiving your inquiry, we will recommend the proper models according to your requirements. So, the more detailed your requirement is, the more accurately we recommend.
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